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5 Ways to Improve the Customer Experience
ethnoMetics Inc. president Martin Smith shares ways to improve your customers' experiences in your store or showroom.
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Improve Profitability On Your Next Project
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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