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THE EASIEST WAY TO KEEP YOUR CUSTOMERS
Are you one of those contractors who believe that if you service a customer once and do a great job, they’ll remember you forever? I wish that was true. Instead, studies show that 55% of the customers you lose leave you because you paid them no attention.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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