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HVAC product warranties bring peace of mind to customers, but must be explained and managed correctly. Contractors, manufacturers, and a waranty provider offer commentary on the benefits and caveats of extended product warranties.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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Management Class Series
Training Modules Specifically Designed For Contractors
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