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User Documentation / Marketing / Profits

March 06, 2007  |  from D. Brown Online - Project Management Productivity & Construction Operations

Kathy Sierra makes some great points in her post called "The Best User Manuals EVER" about how valuable people find documentation.

We discussed this previously in a post - Marketing Should Be Involved In Many Company Processes

If you are a contractor I encourage you to look at these articles with an open mind and think about how you could improve your project documentation such as proposals, pre-construction guidelines, submittals, as-builts, drawings, specifications, training, etc.

You would be suprised at how much of a difference minor improvements can make when it comes to both customer satisfaction, the "perception" of your company and profits.

Filed: Operations