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3 Critical Rules for Avoiding a Customer Service Meltdown
If anyone ever doubted that a customer service crisis can suck the life out of your brand in a heartbeat, examine the Presidents Day Jet Blue fiasco.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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- Milling Means Business
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- Concrete Contractor Overcomes Extreme Layout Challenge
- Why Pump Concrete?
- Realistic Training Prepares Operators For Real-World Projects
- Keeping It Clean
- Handling Challenging Underground Projects
- Greening Hillsides For Safety
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Management Class Series
Training Modules Specifically Designed For Contractors
- Construction Documentation Overview
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- Implementing A Project Management System
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