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High-Performing Contractor - NEWSLETTER February 2007

February 15, 2007  |  from Quality Support Services -

High-Performing Contractor - NEWSLETTER

February 2007

This e-newsletter is dedicated to supporting SMACNA High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards

**************** Leadership
Carlos Cardoso, president and CEO of Kennametal Inc., a manufacturer of metal cutting tools. He believes that every successful company shares the same three traits:

  1. A clear vision and strategy that everyone in the company understands
  2. The right processes in place to drive that vision to results
  3. The right people to implement those processes

In short, while your customers are demanding that you build your products better, faster and cheaper, the key to doing that profitably -- which is the main point of being in business -- is to remain as competitive and productive as possible. In that spirit, then, hiring the best people, not just the most people, has become the new standard operating procedure for many U.S. companies.”

stresses that throwing money at technology is no panacea, especially if you don't recognize exactly what the problem is. "Whenever you're in doubt about what to do, just ask your customers. Whatever they tell you, that's the right answer,"

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Filed: Leadership Operations