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Case Study: United Rentals Plays by the Book
United Rentals, an equipment rental firm based in Greenwich, Conn., had no formal training for its salespeople and sales accountants. The learning curve was steep and it took too long for salespeople to understand how the company worked. So last year, the firm wrote a sales playbook to teach new hires how United Rentals works.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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